The Project: Verizon and MCI Worldcom merger
My Role: Complete analysis and disposition of the systems supporting the sales process. This included compensation, CRM, sales reporting & dashboards, product/promotion management and customer hierarchy management systems.
The results: Integrated customer and product data, eliminated redundant systems and consolidated supporting processes into a single unified system.
The Project: When GTE and Bell Atlantic merged to form Verizon, the FCC mandated that all data customers be moved into a new affiliate company in order to receive merger approval.
My Role: Steered the entire process, including staffing, hardware/software acquisition, business process design, legal review and compliance, data mapping, software development, testing and implementation.
The results: We executed the migration in rolling waves across the country as we received FCC approval in each territory. As part of the process, we were able to recover several millions of dollars of unused equipment inaccurately allocated to inactive customers.